Frequently Asked Questions from Students

Questions and comments may be directed to: Bursar4Students@uthscsa.edu
 

1. What are the Bursar Office hours?
Business hours are 8:30am to 4:45pm

2.What is the cost of tuition and when is it due?
For a comprehensive explanation of all tuition and fees, please view:
Student Tuition and Fees.

Tuition is due the day before the first day of class. To determine class dates, please refer to your Academic Calendar

3. Why is health insurance accessed to my account?
It is required for every student to have health insurance. The fee for health insurance will be reversed once the student provides proof of insurance to the Registrar’s Office. This has to be done prior to the student’s first class day.

4. When will I receive my health insurance card?
Payment and information is sent to the insurance company after the student’s first class day. The student will receive an insurance card in the mail to the home address in the student system; therefore it is important for the student to maintain the correct home address. The insurance coverage is typically from the 1st of the month and the 1st class day is during the month. If a student has a need to seek medical attention before they receive their insurance card, they will need to send an e-mail to: Bursar4Students@uthscsa.edu so the office can send their payment earlier to the insurance company.

5. What is a hold and how does it affect my account?
The following types of holds prevent a student from enrolling in classes or receiving refunds:
• Outstanding debt for tuition, fees, or installments
• Unpaid traffic fines
• Student clinic immunization

The student must satisfy the obligations in order for the hold to be removed.

6. What methods of payment do you accept for tuition?
• Financial aid is the primary source for payment of tuition and fees. Financial aid is applied to the student account 10 days prior to the student’s first class day. Any financial aid excess will be refunded to the student in the form of a paper check (mailed to the student’s home address) or via direct deposit (see question below on how to sign up for direct deposit)
• Mail or bring check, money order, cashier check for the total amount due to the Bursar Office
• Bring cash for the total amount due to the Bursar Office
• Use student self service to make payment by either credit card (convenience fee of 2.9%; Visa credit card not accepted) or e-check (no charge)
• Sign up for a tuition installment plan at the Bursar Office

7. How do I make a payment using the online services?
To make a payment with a credit card or by check, a student must log into self service:

• Go to http://inside.uthscsa.edu
• Enter your userid and password
• Click on sign in
• Answer yes to the security alert
• Click on HSC Business Applications
• Click on Student Administration
• Click on SA Self Service
• Click on Learner Services
• Click on Finances
• Click Make a Payment
• At this point, select either Pay by Credit Card or Pay by Electronic Check
• After selection, student will be taken to the CashNet site to provide the necessary information to make a payment or to set up a parent as a user.

Once “Submit Payment” has been selected, the payment is reflected in the student account. The student will receive an e-mail confirming the payment.

If the student encounters problems with the online payment, they can contact Customer Support at 1-800-339-8131.

***NOTE: Browser and firewall issues have been noted. If you are unable to pay tuition online, from your home or laptop computer, you may need to use one of the Library computers to avoid late fees.

8. How do I sign up for direct deposit?
To sign up for direct deposit, log into student self service:

• Go to http://inside.uthscsa.edu
• Enter your userid and password
• Answer yes to the security alert
• Click on HSC Business Applications
• Click on Student Administration
• Click on SA Self Service
• Click on Learner Services
• Click on Finances
• Click on Direct Deposit

At this point, the system will check if direct deposit information is in the system.
--If direct deposit information is not in the system, a page will display for the student to add bank account information
--If direct deposit information is in the system, a page will display for the student to either change or delete existing bank account information
--If direct deposit information is in the system in the Payroll System, a page will display informing the student to make bank account changes through the Payroll Office.

9. What are the current tuition installment due dates?
These are the deadlines by school. Payments received after the due dates are subject to a late fee:

Advanced Dental:
Allied Health: TBD
DS1: TBD
DS2: TBD
DS3: TBD
DS4: TBD

Graduate:TBD
MS1: TBD
MS2: TBD
MS3: TBD
MS4: TBD
Nursing: TBD

10. 10. Do I need my UTHSCSA ID badge to pick up an emergency loan?
Yes, when picking up cash or check you must have your school id badge. Driver’s licenses or passports will not be accepted.

11. Where can I find 1098T information?                                                
Your 1098T information may be found at the http://www.1098T.com web site, or you may call them directly at 877-467-3821. If you need further information, please contact Bursar4Students@uthscsa.edu.

12. Where can I learn more about Campus Partners and MyCampusLoan?
To learn more about  Campus Partners , please visit their website.

Campus Partners
PO Box 2901
Winston-Salem NC 27102-2901

Borrower Service Telephone number: 1-800-334-8609